Contact Us
Whether you have spotted something out of date on one of our casino reviews, want to flag a free spins offer that no longer matches what a brand is advertising, or simply have a question about how we rank Canadian online casino sites, this is where to reach us. We read every message and use reader feedback to keep our research accurate.
What we can help with
beforeyouinvest.ca is an independent research and comparison site, not a casino, so we cannot process deposits, withdrawals, account verification or bonus disputes on a brand's behalf. For anything tied to your own player account, the fastest route is always the support team at the casino itself. Where we can genuinely help is different territory:
- Corrections to offer details, wagering requirements or free spins terms shown on our pages
- Questions about how we rate and rank the operators featured on this site
- Suggestions for online casino sites in Canada we haven't yet reviewed
- General feedback on our comparison tables, guides or writing
- Media or partnership enquiries related to the site
Before you write in, a few things worth checking
A lot of the questions we get are already answered elsewhere on the site, so it's worth a quick look first:
- Bonus terms, wagering multiples and expiry windows change from time to time — the operator's own site always has the final word on what applies to your account
- For background on how gambling is regulated for Canadian players and what protections apply, see our page on responsible gambling
- Details on how we operate, what we do and don't do, and how we're funded are covered on our About Us page
- The rules governing use of this site are set out in our Terms and Conditions
How our reviews and ratings actually get made
Because a fair amount of the contact we receive relates to how a brand ended up on our list — or where it sits relative to others — it helps to explain the process here rather than only in individual reviews. We research each operator against a consistent set of criteria: the strength and clarity of the welcome offer, including any free spins attached to it; the breadth of the game library; the payment methods available to Canadian players and how deposits and withdrawals are handled in CAD; the licensing and security information the operator publishes; and the general usability of the site on desktop and mobile.
Ratings are assigned by our editorial team based on that research, not by the casinos themselves. Commission from affiliate partnerships does not buy a higher position on this site — an operator paying us more does not move it up the table, and we will say so plainly if a brand's terms are weaker than they first appear. If you think a rating looks out of step with an operator's current offer or terms, that is exactly the kind of message worth sending us.
A note on commercial relationships
beforeyouinvest.ca may earn a commission when a reader signs up with a casino through a link on this site. That relationship never decides which brands we cover or how we score them — it simply keeps the site running. If you're contacting us with a question about a specific offer, mentioning the casino name and the page you saw it on helps us track down the details faster.
What to include in your message
There's no rigid format, but a few details go a long way toward getting you a useful reply rather than a generic one:
- The name of the casino or the page your question relates to
- Whether you're flagging an error, asking a question, or making a suggestion
- Any relevant screenshots or copied text, if you're pointing out a discrepancy in a bonus offer
- Roughly what you'd like to happen next — a correction, a reply, or just acknowledgement
We aim to work through messages in the order they arrive. Straightforward corrections tend to get actioned quickly; broader questions about our methodology or requests to review a new site may take a little longer, since they often involve additional research before we can give you a proper answer.
Looking for something else?
If your question is really about where to play rather than about the site itself, our reviews and comparison tables are the better starting point — they cover the current welcome offers, free spins terms and payment options across the Canadian online casino sites we track. And if your interest is specifically in sites operating outside the usual UK restrictions, our separate coverage of non-Gamstop casinos may be more relevant than a direct message to us.